Specialist, Operations

Job Summary

Has responsibility for handling daily Documentation tasks in line with the Client/Process IOPs and ensures quality of service is maintained at all times. May support peers with technical or process related challenges during process execution.

Purpose of the role

This role is responsible for managing end-to-end logistics operations after booking, including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle.

Responsibilities

• Managing end-to-end shipment bookings, planning, and execution for live shipments.
• Coordinating with customers, carriers, co-loaders, and internal stakeholders to ensure smooth operations.
• Preparing, validating, and maintaining shipping documentation (B/L, SWB, SI, etc.).
• Monitoring shipment progress and ensuring adherence to TATs, schedules, and cut-off timelines.
• Handling FCL and LCL shipments, including exception management and issue resolution.
• Maintaining shipment trackers and providing accurate visibility and status updates.
• Supporting billing activities, invoice dispatch, and dispute resolution.
• Conducting onboarding, training, and process alignment sessions for customers and vendors.
• Driving operational excellence through process improvements and stakeholder collaboration.
• Applying end-to-end supply chain knowledge while monitoring performance metrics such as GOI and KPIs.

Qualifications

• Graduate of any bachelors degree.
• Fluent in English with good communication skills.

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