Specialist - PMO & Client Intelligence

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Summary

We are seeking a PMO Specialist to support the Hong Kong Growth Programme. You will be responsible for establishing program governance, managing key deliverables, and coordinating with senior stakeholders to drive our client growth strategy. This strategic role involves implementing standardized processes for our Priority Client and High Value Target (HVT) programmes, ensuring the successful delivery of intelligence-led initiatives. You will serve as a key partner to the Hong Kong Lead, providing critical programme support and actionable insights to guide strategic decisions.

Duties & Responsibilities

• Program Governance: Design and embed governance frameworks, delivery standards, and reporting templates to standardize the execution of the Hong Kong Growth Programme.
• Stakeholder Coordination & Reporting: Establish and manage reporting cadences, engagement plans, and approval checkpoints aligned with strategic priorities. Serve as the central point of contact for cross-business line coordination.
• Deliverable Management: Own and execute the creation of key monthly deliverables.
• Data & Dashboard Administration: Oversee the central database and dashboards for the growth programme, ensuring data hygiene, update latency, and Business Line input rates are tracked and reported to the Hong Kong Lead.
• Intelligence to Action: Partner with the Hong Kong Lead to translate intelligence into action by preparing materials for workshops, including pre-reads, stakeholder maps, and opportunity heatmaps.

Sounds like you? To apply you need to have:

• 5-7+ years of progressive experience in a PMO, program coordination, or business management role.
• Proven experience working within a structured PMO or programme environment.
• Demonstrated success managing deliverables and coordinating with multiple stakeholders in a fast-paced environment.

Key Skills & Expertise

• Core Expertise: Program Governance, Stakeholder Management, Process Standardization, and Executive-level Communication.
• Methodologies: Familiarity with Agile & Hybrid Delivery Models, Process Improvement Methodologies.
• Technical Skills: Proficiency in SharePoint, Advanced MS Excel, and PowerPoint is required. Experience with Power BI and familiarity with AI Tools is a plus.
• Leadership: Strong ability to influence diverse audiences, promote collaboration, and facilitate change management across business units. Proven ability to develop concise reports and presentations for senior leadership discussions.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.