Specialist - Quality Engineering

Location: Bengaluru

Experience: 5–7 Years

About The Role We are seeking a Specialist - Quality Engineering with strong experience in Salesforce testing and AI-powered Agentforce solutions . The role focuses on validating Agentforce agents, Salesforce customizations, AI-driven workflows, integrations, and end-to-end business processes to ensure secure, scalable, and high-quality deployments.

Job Description The role involves developing and executing comprehensive testing strategies for Salesforce Agentforce and enterprise applications , covering functional, integration, regression, system, UAT, and end-to-end testing. You will validate Agentforce topics, actions, prompts, instructions, guardrails, conversational workflows, and AI-generated responses.

You will also test Salesforce customizations, APIs, external integrations, and business workflows across platforms such as Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud. The role requires close collaboration with Business Analysts, Developers, Architects, and Product Owners throughout the development and release lifecycle.

Key Responsibilities

• Develop and execute test strategies, plans, cases, and scripts for Salesforce and Agentforce solutions.
• Validate Agentforce agents, topics, actions, prompts, guardrails, instructions, and conversational workflows.
• Perform functional, integration, regression, system, UAT, and end-to-end testing.
• Validate AI-generated responses for accuracy, consistency, security, compliance, and business relevance.
• Test Salesforce customizations involving Apex, LWC, Flows, Sales Cloud, Service Cloud, and Data Cloud.
• Validate REST/SOAP APIs, middleware, external applications, and third-party integrations.
• Track defects through resolution and support release validation, deployment testing, and production readiness.
• Contribute to Salesforce test automation initiatives using compatible frameworks and tools.

Required Skills

• Salesforce QA / Testing with 5+ years of experience.
• Hands-on testing of Salesforce Agentforce, Einstein AI, or AI-enabled Salesforce solutions.
• Strong knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.
• Functional, regression, integration, API, and end-to-end testing.
• AI validation, prompt testing, conversation testing, and agent behavior verification.
• Salesforce testing tools and defect management platforms.
• Understanding of Apex, LWC, Flows, Salesforce security model, and sharing concepts.
• REST/SOAP API and integration workflow testing.
• Agile/Scrum delivery methodologies.

Preferred / Good To Have

• Test automation experience with Selenium, Provar, Copado Robotic Testing, or ACCELQ.
• Exposure to Agentforce Studio, Prompt Builder, and Einstein AI capabilities.
• Experience with large-scale Salesforce implementation and AMS projects.
• Performance, security, and accessibility testing.
• Salesforce Administrator certification.
• Salesforce AI Associate / AI Specialist certification.
• Salesforce Agentforce Specialist certification.
• ISTQB certification.

Mandatory Skills

• API/Microservices RestAssured Testing
• Salesforce Marketing, Community, Commerce (B2B/B2C) Testing
• User Acceptance Testing

Candidate Profile

The ideal candidate should have 5–7 years of Salesforce QA experience with hands-on expertise in Agentforce, AI-enabled Salesforce solutions, functional and integration testing, and API validation . The candidate should be comfortable working with cross-functional teams and supporting quality activities throughout the Agile development and release lifecycle.

Benefits Package

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The opportunity to work on exciting and challenging projects with leading clients