Specialist Seating Assessor

About Us:

CareFlex Limited the leading manufacturer of specialist seating designed to make a difference in people’s lives. we offer a wide range of services, including in-depth seating assessments, clinical support, justification for specialist chair equipment, training, and education.

CareFlex Limited is a part of Clinimed Holding Limited, a leading name in Healthcare and Medical Equipment industry. We are a group of companies founded in 1982 following the acquisition and formation of number of additional companies within the group.

Job Summary:

As a Specialist Seating Assessor (SSA), you will play a pivotal role in improving the quality of life for individuals with complex seating and postural needs. Combining clinical expertise with commercial awareness, you will deliver comprehensive assessments, recommend tailored seating solutions, and build lasting relationships with healthcare professionals, carers, and end users.

This is a highly rewarding role that offers the opportunity to make a tangible difference to people's lives while contributing to the growth and success of the business. You will take ownership of your territory, identify new opportunities, and help strengthen CareFlex's position as a trusted clinical partner across the South West region.

Benefits:

• Incentive Scheme
• Contributory Pension Scheme (5% Employer Contribution, Increasing up to 10% with Service)
• Life Assurance (4 x Annual Gross)
• Annual Performance Bonus
• Medical Cash Back Scheme (Simply Health)
• Annual Pay Review
• Cycle to work scheme
• Employee Referral Scheme
• Free yearly flu vaccination
• Employee Assistance Programme – Health & Wellbeing
• 25 annual holiday days (prorated based on working hours), plus 8 bank holidays and one company holiday.

Main Duties & Responsibilities:

Clinical Assessment & Customer Care

• Conduct comprehensive, person-centred seating assessments in a variety of settings, including hospitals, care homes, community environments, and clients' homes.
• Recommend and configure appropriate CareFlex seating solutions to meet complex postural, pressure management, and mobility needs.
• Deliver product demonstrations, training sessions, and educational workshops to healthcare professionals, carers, and service users.
• Carry out follow-up reviews, chair setup appointments, and ongoing support to ensure optimal outcomes and customer satisfaction.
• Maintain accurate assessment records, reports, and documentation in line with company standards.
• Build strong professional relationships with clinicians, carers, clients, and key stakeholders.

Business Development & Territory Growth

• Proactively identify and develop new referral pathways within NHS Trusts, community equipment services, care homes, loan stores, and the private healthcare sector.
• Utilise HubSpot CRM to manage leads, maintain customer records, track opportunities, and monitor sales activity.
• Follow up on quotations, address customer queries, and support purchasing decisions to maximise conversion rates.
• Generate new business opportunities through training events, exhibitions, product demonstrations, and networking activities.
• Support tender submissions by providing clinical expertise, product insights, and market intelligence.
• Analyse territory performance and implement strategies to increase referrals, sales, and market share.
• Develop and maintain a robust pipeline of opportunities to support regional growth objectives.

Collaboration & Strategic Contribution

• Work closely with Sales, Clinical Services, Marketing, Customer Support, Engineering, and Operations teams to deliver an exceptional customer experience.
• Participate actively in sales meetings, strategic planning sessions, and training programmes.
• Share customer feedback, market trends, competitor activity, and product improvement suggestions.
• Contribute to the ongoing development of products, services, and business strategies.

Person Specification:

Essential

• Background in healthcare, rehabilitation, or medical devices, such as, Occupational Therapy, Physiotherapy, Rehabilitation Engineering, Specialist Clinical or Medical Device Sales
• Strong understanding of postural management, pressure care, and specialist seating solutions.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work independently and effectively manage a regional territory.
• Commercially minded with a proven ability to identify opportunities and support business growth.
• Confident delivering presentations, training, and demonstrations to both individuals and groups.
• Full UK driving licence and willingness to travel throughout the region.

Desirable:

• Previous experience within specialist seating, mobility, or complex disability equipment.
• Knowledge of NHS procurement processes and community equipment services.
• Experience using CRM systems and managing sales pipelines.
• Clinical qualifications and/or specialist training in postural management and seating assessment