Specialist Service Coordinator

Overview
We are looking for a highly organised and proactive Specialist Service Coordinator to join our team. In this office-based role, you will be responsible for coordinating service activities, managing customer communications, scheduling work, and ensuring the efficient delivery of services to meet customer expectations.

Duties

• Coordinate and schedule service activities, ensuring jobs are planned efficiently and completed within agreed timeframes.
• Act as the main point of contact for customers, providing updates and resolving queries in a professional and timely manner.
• Liaise with internal teams and engineers to ensure seamless service delivery and customer satisfaction.
• Maintain accurate records, update internal systems, and prepare service-related documentation.
• Monitor ongoing jobs, track progress, and proactively address any issues or delays.
• Support the wider operations team with administrative tasks and continuous process improvements.
• Ensure all customer requests and service activities are handled in line with company procedures and service standards.
• Build and maintain positive relationships with customers and key stakeholders to support long-term business success.

Experience

• Previous experience in an administrative, coordination or operational support role.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
• Experience maintaining accurate records and administrative documentation.
• Good written and verbal communication skills.
• Confidence communicating with clients, employees, suppliers and managers.
• Ability to work independently while contributing effectively as part of a team.
• Strong attention to detail and accuracy.

This is an excellent opportunity to join a growing and supportive team in a key coordination role. You'll play an important part in ensuring exceptional service delivery while developing your skills within a fast-paced and collaborative environment. We offer a competitive salary, a performance-related bonus, structured working hours, and the chance to make a real impact from day one.

Pay: £33,000.00 per year

Work Location: In person