Specialist Service Operations (Windows | Linux | Application)

Job Summary

Welcome to SITA Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry. Youll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big Are you ready to love your job The adventure begins right here, with you, at SITA.

Role Summary

We are seeking a motivated Service Operations to join the PSO PAX organization. The ideal candidate combines an operational mindset with technical curiosity, strong analytical thinking, and hands-on scripting skills. This role is perfect for someone early in their career who wants to grow into automation, DevOps practices, and deep application troubleshooting, supporting mission-critical airport systems with high reliability and service excellence.

Key Responsibilities

• Monitor, analyze, and resolve incidents across PAX applications (e.g., Self-Service Bag Drop, Touchpoints, CUPPS/Smart Path, EAM dashboards).
• Perform structured troubleshooting following proper sequencing (logs components dependencies integrations).
• Execute standard operating procedures (SOPs), runbooks, and health checks.
• Escalate issues appropriately with clear technical notes and diagnostic details.
• Interpret application logs, hardware connectors, API flows, and backend telemetry to identify root causes.
• Understand end-to-end application flow (UI middleware backend hardware external systems).
• Work with SRE, Engineering, and Field Ops to support investigations and post-incident reviews.
• Write, maintain, and improve scripts (PowerShell, Python, Bash, or similar) to automate repetitive operational tasks.
• Assist in log parsing, telemetry extraction, and data cleanup.
• Support deployment or configuration activities.
• Contribute to early-stage automation initiatives (self-healing routines, proactive checks).
• Participate in problem management, identifying recurring issues.
• To support SRE;s and Senior colleagues in document findings, create knowledge base articles, improve SOPs, and support adoption of best practices.

Qualifications

• 3-5 years in IT operations, service support, or application troubleshooting.
• Basic-to-intermediate scripting experience (PowerShell strongly preferred; Python is a plus).
• Understanding of application logs, JSON/XML configuration files, and service workflows.
• Familiarity with endpoint tools or monitoring platforms (TeamViewer DEX, Nexthink, ManageEngine, or similar).
• Knowledge of OS fundamentals (Windows required; Linux optional but beneficial).

Operational Mindset

• Strong troubleshooting discipline: able to break down failures logically and follow proper sequencing.
• Comfortable working in structured ITIL-based operational environments (Incidents, Problems, Changes).
• High attention to detail, especially in log review and technical analysis.

Behavioral & Soft Skills

• Curious, self-driven, eager to learn automation and advanced troubleshooting.
• Good communication skills to collaborate with cross-functional teams (SRE, Field Services, Engineering).
• Ability to work in fast-paced support scenarios with a focus on accuracy and service quality.
• Ownership mindset - willing to dig into issues and propose improvements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.