Specialty Care Representative - Bilingual

Specialty Care Representative - Bilingual

Education & Experience Requirements

• Effective verbal and written communication skills in both English and Spanish, required.
• Must be licensed (unrestricted) and registered as a Pharmacy Technician or be willing to apply for a temporary registration as a Pharmacy Technician Trainee in the state of employment.
• Bachelor’s degree in social work, preferred. High School Diploma or equivalent, required.
• Two (2) years of experience in a health care or pharmacy setting, preferred.
• Experience working with clients living with HIV/AIDS or at-risk patients.
• A high level of interpersonal skills to affect positive outcomes.
• Strong written and verbal communication skills and an ability to work with people from diverse backgrounds.
• Excellent time management and organizational skills.
• Detailed oriented and able to multitask.
• Ability to work independently, as well as, in a interdisciplinary team setting.

Essential Functions & Responsibilities

• Manage a case load of 350-400 patients of a diverse population living with mental health issues, substance abuse issues, and/or diseases such as HIV, and psychosocial stressors.
• Contact patients monthly to ensure adherence to medication regimen and encourage management of healthcare through proactive work/support.
• Develop relationships with patients built on integrity and loyalty. Meetings patients where they are through care skills such as empathy, active listening, courtesy, and understanding.
• Serve as a liaison between patients and healthcare team, triaging medical, psychological, and social issues with pharmacists, doctors, clinics, and/or appropriate provider(s).
• Collaborate with providers to help clients overcome barriers to care.
• Process medications for fulfillment, sort queued items and match refills for processing.
• Locate refills that have not been obtained from initial requests and shipped packages not delivered at expected time.
• Conduct follow-ups with unreachable patients and patients with an overstock of medication.
• Record all communication/ events concerning any/all communication with patients, staff, clinics, doctors and insurance agencies at all times.
• Implement and adhere to the policies and procedures for Specialty HIV program.
• All other duties assigned by Program Manager of Client & Patient Services.

Physical Requirements / Working Conditions / Behavioral Expectations

• Ability to utilize equipment including but not limited to: Telephone, Computer, Designated software(s), Basic office Software (MS word, Excel), Printers, Calculators, Facsimile Machines and other Pharmacy Equipment.
• Ability to walk, stand, sit and reach on a frequent basis.
• 15% Travel (within state and out of state).
• Ability to work independently and in a team environment.
• Ability to listen, record, and type data quickly and accurately.
• Ability to collect and analyze data and verbal information to reach logical conclusions.
• Presents a positive image of himself/herself and of the Company, exhibiting behaviors which demonstrate competence, reliability, self-control, honesty, and appropriate overall appearance.
• Demonstrates sensitivity for the needs of others by showing appreciation and respect for the dignity of all persons.
• Takes necessary measures to assure work area and the Company, as a whole, is kept safe, neat, clean, and professional.