Specialty Client Services Representative (CSR)

Description

Specialty Veterinary Client Service Representative (CSR)

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?
Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.

• Full-time schedule: 5 shifts per week, 8 hours each
• Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
• Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

• At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a mission-driven team that saves lives every day
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay
• Paid time off and paid parental leave
• Health, dental, vision insurance
• Employee discounts
• 401K with company match

About Virginia Veterinary Specialty and Emergency

Virginia Veterinary Specialty and Emergency, located in Charlottesville, VA, is a full-service veterinary hospital providing 24/7 emergency services and advanced specialty care for dogs and cats . We partner closely with the general practice community to provide personalized, coordinated care. In addition to emergency services, we offer board-certified specialists in internal medicine, surgery, cardiology, and oncology as well as a rehabilitation department and are always looking to expand our specialty services to better serve our community's pets. From our state-of-the-art medical facility to our highly skilled team, we’re dedicated to giving your canine and feline companions the best possible care.

Equal Opportunity Employer Policy

Virginia Veterinary Specialty & Emergency is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.