Specialty Hub Technician

Description of Responsibilities

The Specialty Hub Technician shall be responsible for managing and coordinating the care of patients receiving medications dispensed through the hub at FountainRx. This role works closely with patients, payers, providers, and manufacturer hubs to ensure seamless access to medications, adherence to treatment plans, and optimal patient outcomes. The Specialty Hub Technician shall support pharmacy operations, maintain accurate documentation, and uphold the highest standards of communication and patient-centered care across all interactions.

Responsibilities of the Specialty Hub Technician include the following:

Dispensing and Pharmacy Operations

• Assist the pharmacist in the preparation and dispensing of medications dispensed through the hub; accurately measure, count, and package medications according to prescription orders.

• Label and organize medications, ensuring proper storage, handling, and rotation in compliance with applicable requirements.

• Participate in daily patient care operations, maintaining a working knowledge of hub dispensed medications and their standard prescription processes.

• Maintain appropriate inventory levels of medications and supplies; monitor stock levels and expiration dates, and coordinate with purchasing to reorder medications as needed. Hub Coordination and Prior Authorization

• Liaise with manufacturer hubs to obtain necessary documentation, prior authorization support, and financial assistance programs on behalf of patients.

• Communicate with provider or manufacturer hub personnel to clarify prescription orders and obtain refill authorizations.

• Assist patients in accordance with hub-directed guidelines, ensuring that all hub coordination activities comply with applicable data privacy and security requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Communication and Documentation

• Maintain the highest standards of verbal, written, and electronic communication and documentation in all interactions with patients, providers, hubs, and internal team members.

• Display a positive, professional attitude and build constructive relationships with patients, providers, payers, and other key stakeholders.

• Coordinate with other departments to support continuity of care and efficient pharmacy operations.

• Report to the PSO Pharmacist Manager or their designee in a timely and accurate manner on matters requiring escalation or resolution.

Training and Compliance

• Participate in required continuing education, training programs, and routine departmental or organizational meetings.

• Comply with all applicable federal and state pharmacy regulations, company policies, and applicable privacy and security requirements.

• Other projects, activities, or responsibilities assigned at the discretion of the PSO Pharmacist Manager or their designee.

Minimum Qualifications

• High school diploma or equivalent required.
• Pharmacy technician certification (CPhT) required; any applicable state pharmacy technician registration or licensure required as a condition of employment.
• Minimum of two (2) years of experience in a healthcare setting or patient-facing customer service role preferred.
• Working knowledge of hub-dispensed medications, hub programs, and prior authorization processes preferred.
• Proficiency in computer applications including word processing, email, and internet-based tools required.
• Excellent written and verbal communication skills required.
• Strong organizational skills and attention to detail required.
• Ability to work independently and as part of a multidisciplinary team required.
• Experience using pharmacy management systems or specialty pharmacy platforms preferred.

Physical Requirements and Work Environment

The physical requirements and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation will be provided in accordance with applicable law.

• Work is performed on-site in a pharmacy setting and requires extended periods of standing and walking.
• Frequent reaching, bending, and fine motor manipulation is required in the preparation and handling of medications.
• Must be able to lift and carry supplies, medication inventory, and equipment weighing up to 25 pounds.
• Requires visual acuity and hearing sufficient to verify medications, read prescription labels, and communicate with patients and providers.
• Potential exposure to hazardous drugs; requires use of personal protective equipment in accordance with applicable policy and regulation.