Speech Therapy Practice Coordinator – Remote

Part-Time | Fully Remote | 1099 Contract | Potential to Grow to Full-Time

Blue Ridge Speech and Voice is a rapidly growing telehealth speech therapy practice helping adults improve their voice, communication, and swallowing. We're looking for an experienced, detail-oriented Practice Coordinator to support client intake, insurance administration, client communication, and referral outreach. This is meaningful work: you'll be many clients' first point of contact on their path to communicating with more confidence.

This is not an entry-level administrative role. The ideal candidate has prior experience with health insurance benefits and with explaining coverage and expected costs directly to patients or clients.

At a Glance

• Pay: Competitive hourly rate, based on experience. In your application, please include your hourly rate.
• Hours: Approximately 15–20 hours/week initially, with potential to grow to full-time
• Schedule: Flexible, Monday–Friday, anytime between 7:00 a.m. and 7:00 p.m. Eastern
• Location: Fully remote; U.S.-based candidates only
• Classification: 1099 independent contractor

Why Join Us

• Fully remote, flexible hours
• Potential for growth to full-time as the practice expands
• Meaningful work helping clients improve their communication skills and quality of life
• A supportive, affirming practice where your attention to detail directly shapes the client experience

Responsibilities

Intake & Client Communication

• Manage new-client intake and respond to prospective and current clients by email and phone
• Write accurate, individualized client communications, adapting your style for clients with hearing, speech, language, or cognitive communication difficulties

Insurance & Authorizations

• Complete eligibility and benefits checks and turn the results into clear, accurate cost estimates for clients using our contracted rates
• Explain deductibles, copays, coinsurance, authorization requirements, and visit limits in plain written language (via emails)
• Submit and follow up on prior authorizations and insurance denials
• Assist with VA-related referrals and administrative processes as needed

Records & Coordination

• Manage requests for medical records, referrals, and other documentation
• Communicate with insurance companies, physician offices, and other providers
• Coordinate administrative needs with the practice's speech-language pathologists

Referral Outreach

• Do weekly outreach to medical practices and other potential referral partners to introduce our services and build referral relationships
• Follow up with interested practices and keep those relationships going

Systems & Time Tracking

• Keep client and administrative information accurate in SimplePractice and Airtable
• Track time by task in Clockify or similar time tracking software

Required Qualifications

• Experience completing U.S. health insurance eligibility and benefits checks
• Experience explaining insurance coverage and expected out-of-pocket costs directly to patients or clients
• Excellent written and spoken English, with clear, professional, and patient communication by email and phone
• Comfort speaking by phone with clients, insurance representatives, and healthcare offices
• LGBTQ+ affirming, and comfortable working with transgender and gender-diverse clients, including consistently using clients' correct names, pronouns, and terminology
• Exceptional attention to detail, including careful proofreading and individualizing of every communication
• Ability to manage multiple tasks and follow-ups without losing track of deadlines
• Comfortable working independently and asking questions instead of making assumptions
• Comfortable using practice-approved AI tools to help draft and refine communications
• Comfortable using, or able to quickly learn, SimplePractice, Airtable, Gmail, and Clockify (or similar time tracking software)
• Reliable internet, your own computer, phone, and a private workspace suitable for confidential healthcare information

Preferred Qualifications

• Experience in a therapy, rehabilitation, speech-language pathology, behavioral health, or other outpatient practice
• Experience with prior authorizations and insurance denials
• Familiarity with SimplePractice
• Experience with VA referrals or authorizations
• Experience with physician outreach, healthcare marketing, or referral relationship development

Candidate Skills Assessment
Candidates who advance will complete a brief, unpaid skills assessment, which takes about 10–15 minutes, before a final hiring decision. You'll read a hypothetical insurance benefits report, have our contracted rates, and draft a cost-estimate email to prospective clients. You're welcome to use ChatGPT or Claude during the exercise, since using AI well is part of the role. The assessment looks at accuracy, plain-language explanation, professionalism, attention to detail, and efficiency.

About Blue Ridge Speech and Voice
Blue Ridge Speech and Voice is a telehealth speech therapy practice providing specialized care across multiple states. Our areas include voice, gender-affirming voice care, neurological communication disorders, swallowing, and upper airway disorders. Gender-affirming voice care is a significant part of our practice, and our administrative team plays a key role in making every client feel welcome from the first interaction.

Because we're a communication-focused practice, clear, patient, and accessible communication matters deeply to us. We're looking for someone who will become a reliable part of our team and support both clients and clinicians with thoughtful, accurate, and efficient work.

Blue Ridge Speech and Voice is committed to equal opportunity. We welcome applicants of all races, colors, religions, sexes, sexual orientations, gender identities and expressions, national origins, ages, disabilities, and veteran statuses, and we do not discriminate on any of these bases.

Pay: $15.00 - $24.00 per hour

Benefits:

• Flexible schedule
• Work from home

Application Question(s):

• This role involves daily communication with transgender and gender-diverse clients, including consistently using their chosen names and pronouns. Are you comfortable with this? (Yes / No)

Experience:

• Insurance verification: 1 year (Required)

Work Location: Remote