SPEG Lead

Key Responsibilities

1. Governance & Standards

• Define and maintain enterprise process standards, policies, and controls.
• Align delivery processes to CMMI/ISO/ISMS/SOC expectations and applicable privacy requirements.
• Run governance cadence (reviews, checkpoints) to ensure consistent adoption across accounts.
• Act as escalation authority for systemic process risks and recurring deviations.

2. QMS & Knowledge Assets

• Own the QMS repository (processes, templates, guidelines, checklists) and ensure currency and usability.
• Maintain version control, release notes, and audit readiness for all process artefacts.
• Enable reuse through standard assets (e.g., SOPs, work instructions, estimation templates, plans, SLAs, RFP artefacts).
• Maintain the process database and knowledge management repository for organisational learning.

3. Improvement, Metrics & Audit Readiness

• Assess process capability and maturity; identify gaps and execute improvement roadmaps.
• Institutionalise learning (best practices, lessons learned, actionable recommendations) across projects.
• Define and track KPIs/maturity indicators; provide leadership-ready insights to drive decisions.
• Lead audit/compliance readiness for CMMI/ISO/ISMS/SOC through evidence discipline and traceability.

4. Adoption & Enablement

• Drive training, communication, and adoption of standard processes across teams and delivery units.
• Partner with delivery leadership, PMO, QA, and audit stakeholders to remove adoption barriers.
• Build a process-driven culture by coaching teams and reinforcing compliance expectations.

Core Competencies

Core Competencies

• Process governance and enterprise QMS design.
• Working knowledge of CMMI, ISO 9001/27001, ISMS, and SOC expectations.
• Audit readiness, evidence management, and compliance discipline.
• Data-driven continuous improvement and KPI design.
• Change leadership and influencing without authority.
• Executive stakeholder communication and facilitation.

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KPIs for SEPG Lead

• Process compliance % across projects
• Audit success rate (CMMI / ISO / SOC)
• Reduction in defects / rework
• Improvement in delivery predictability

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Reporting Structure

• Reports to: Executive Leadership SEPG Head
• Works with: Delivery Heads, PMO, QA teams, Audit teams

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Outcome Expectation

• Build a high-maturity organisation with standardised, scalable, and auditable processes
• Enable predictable delivery, improved quality, and regulatory compliance
• Drive continuous improvement culture across the enterprise