Splunk Developer(ITSI )

Role & responsibilities

As a Splunk ITSI Admin at TCS for an industry leading client, you will be responsible for managing and optimizing our Splunk ITSI environment to ensure it supports the needs of our IT operations and business stakeholders. You will work closely with IT teams to develop and maintain dashboards, alerts, and reports that provide visibility into the health and performance of critical IT services.

Desired Competencies (Technical/Behavioral Competency)

Must Have**

Strong experience in implementing service monitoring for complex systems using Splunk ITSI with at least 1 year experience

• Proven experience as a Splunk Administrator (5+ Years) with a focus on ITSI.
• Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience).
• Strong understanding of Splunk architecture, data ingestion, and indexing.
• Experience with IT Service Intelligence (ITSI) modules, including creating and managing service models, KPIs, and glass tables.
• Proficiency in scripting languages (e.g., Python, Bash) for automation and integration tasks.
• Familiarity with IT infrastructure and operations, including servers, networks, and applications.
• Strong problem-solving skills and the ability to work independently and in a team environment.
• Excellent communication skills and the ability to collaborate with technical and non-technical stakeholders.

Preferred Qualifications:

• Splunk Certified Admin or Splunk Certified ITSI Specialist certification.
• Experience in a large enterprise environment. - Familiarity with Helix or other IT service management frameworks.

Responsibilities: Administer and maintain the Splunk ITSI environment, including configuration, tuning, and upgrades.

• Develop and implement ITSI service models, KPIs, and glass tables to monitor the health of key IT services.
• Migrate existing dashboard and alerting monitoring capabilities in Enterprise Splunk to ITSI
• Collaborate with IT teams to design and implement dashboards, alerts, and reports that provide real-time insights into service performance and availability.
• Enable auto-ticketing into helix ticketing platform using NEAP
• Troubleshoot and resolve issues related to Splunk ITSI and associated integrations.
• Implement best practices for data ingestion, indexing, and storage to ensure optimal performance.
• Monitor system performance, capacity, and security, and take proactive measures to address potential issues.
• Provide training and support to end-users on how to effectively use Splunk ITSI.
• Stay up-to-date with the latest Splunk features and best practices and recommend improvements to our Splunk environment.