SpringHill Suites Chester Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests warmly upon arrival and assist with the check-in process.
• Manage reservations and ensure accurate room assignments.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Conduct night audits as required, ensuring all financial transactions are balanced.
• Utilize phone systems effectively to manage incoming calls and provide information.
• Maintain the front desk area, ensuring it is clean and organized at all times.

Skills

• Strong customer service skills with a focus on hospitality management.
• Proficient in hotel management software and front desk operations.
• Excellent phone etiquette for handling inquiries and reservations.
• Multilingual or bilingual abilities are highly desirable to assist diverse clientele.
• Familiarity with night audit procedures is a plus.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong organizational skills and attention to detail.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Front desk: 2 years (Required)

Ability to Commute:

• Chester, VA 23831 (Required)

Ability to Relocate:

• Chester, VA 23831: Relocate before starting work (Required)

Work Location: In person