SPV Resort

About the role

Supervisor (SPV) Resort position at HeHa Ocean View responsible for overseeing daily resort and glamping operations to ensure they run according to service standards.

Key responsibilities

• Oversee daily operational activities of resort and glamping areas in accordance with service standards
• Ensure readiness, cleanliness, and comfort of rooms and supporting resort facilities before guest check-in
• Coordinate operational team (front office & housekeeping)
• Receive and handle guest feedback or complaints professionally to maintain customer satisfaction
• Prepare periodic reports related to operations, room occupancy, and team work efficiency for management

About you

• Minimum D3 or S1 education in Tourism, Hotel Management, or related field
• Minimum 2–3 years experience in Supervisor or Senior Staff position in Hospitality (Resort, Hotel, or Glamping)
• Strong leadership spirit with good communication skills and ability to direct and motivate field teams
• Able to prepare work schedules, oversee operational standards (SOP), and handle complaint management from visitors responsively
• High customer service orientation, honest, thorough, and ready to work under pressure
• Willing to work shift system, weekends, and national holidays
• Willing to be placed at HeHa Ocean View operational location (Girikarto, Panggang, Gunungkidul)