SQA Change & Release Manager

• o Release Governance & Control: Act as the final QA authority before CAB submission, ensuring all releases have mathematically sound Release Readiness Scores, zero Open Critical/High defects, and complete Requirements Traceability Matrices (RTM). o CR Lifecycle & Dashboard Management: Maintain and monitor the QA and CR Aging Dashboards. Proactively track Change Requests across phases, identifying bottlenecks and escalating aging CRs to department heads to ensure strict SLA compliance. o Deployment Validation: Serve as the mandatory QA Reviewer during production deployment windows. Verify post-deployment logs and cryptographic hashes to ensure the IT-Ops deployed codebase identically matches the QA-certified artifact. o Change Freeze & Schedule Management: Coordinate with the PMO, IT Operations, and Business Sponsors to define deployment windows, manage enterprise change freezes, and authorize emergency (eCAB) bypass procedures when necessary.

Desired Candidate Profile

• Continuous Improvement: Feed production defect leakage data and Hypercare Root Cause Analysis (RCA) metrics back into the testing lifecycle to continuously harden the release pipeline. · Core Skill Set: ITIL Release & Deployment Management, CAB governance, Change Request (CR) lifecycle tracking, KPI dashboard administration, CI/CD pipeline principles, and enterprise risk mitigation. · Years of Experience: 10–15 years in IT Quality Assurance, Release Management, or Change Management, preferably within a highly regulated banking or financial services environment. · Preferred Certifications: ITIL v4 Specialist (Release, Control and Validation), PMP or Prince2, ISTQB Foundation/Advanced. Skills ITIL Release & Deployment Management CAB governance Change Request lifecycle tracking Release Management