Sr Analyst - Process Excellence /Continuous Improvement /Process Mapping - CSSYB

Hybrid: every Monday Onsite
Shift: Night Shift (8PM - 5AM MNL)

Job Description Summary

The Process Analyst serves as the strategic backbone of Cardinal Health’s continuous improvement initiatives. This role autonomously conducts end-to-end process analysis, applies advanced root cause analysis (RCA), and utilizes process mining and modeling techniques to uncover systemic performance issues, deviations, and bottlenecks. The analyst translates findings into actionable business requirements and collaborates with cross-functional teams to implement solutions that drive transformation and operational excellence.

Core Deliverables:

• End to End Process Mapping: Initiate/support process mining to surface insights.
• Process Variance Analysis & Findings: Identify deviations, gaps, complexity issues vs. standards.
• Systemic RCA: Apply structured RCA to uncover underlying issues and guide data driven decisions.
• Detailed Process Map & Documentation: As Is assessments, precise process documentation, and automation opportunity identification.
• Process & Task Mining: Use specialized tools to map/document/simulate workflows.
• Business Requirements Documentation: Clear, testable BRDs and process maps for improvement/transformations.
• Identified Risks, Bottlenecks & Issues: Detect inefficiencies and compliance risks affecting performance.

Roles and Duties

• Perform end-to-end process mapping and analysis using BPMN standards and process mining tools (e.g., Celonis, Lucid, Visio, etc.).
• Conduct detailed variance analysis and RCA to identify inefficiencies, risks, and compliance gaps.
• Develop comprehensive process documentation, including As-Is and To-Be maps, and identify automation opportunities.
• Create clear, testable Business Requirements Documents (BRDs) to support improvement and transformation initiatives.
• Utilize task mining and simulation tools to model workflows and evaluate future-state scenarios.
• Collaborate with operations, IT, and finance teams to validate findings, secure buy-in, and ensure successful implementation.
• Prepare executive-ready reports and presentations that synthesize data insights into actionable recommendations.
• Facilitate workshops and stakeholder interviews to gather requirements and align on process improvements.

Qualifications

• 3–5 years of hands-on experience in process analysis, modeling, or mining within operations, shared services, or technology-enabled environments.

• Lean Six Sigma Yellow Belt or higher certification.

• Proficiency in BPMN 2.0 and structured RCA techniques (5 Whys, Fishbone Diagram).

• Experience with process/task mining tools (e.g., Celonis, SkanAI) and BRD creation

• Experience with simulation modeling and automation projects (RPA/IPA).

• Strong analytical and problem-solving skills with ability to synthesize complex data into actionable insights.

• Bachelor’s degree in Industrial Engineering, Information Systems, Operations Research, Data Analytics, Business Analytics, or related field. (preferred)

• Celonis Analyst/Practitioner certification or equivalent. (good to have)

• Excellent communication and facilitation skills; ability to influence and gain consensus across teams.

• Exposure to shared services, finance operations, customer service, or supply chain processes.

• Required Tools & Platforms Experience:

  • Process Mining: Celonis, UiPath Process Mining, Automation Anywhere Discovery Bot, SkanAI.
  • Modeling: BPMN tools such as Lucid, Visio.
  • Data & Reporting: Excel, Power BI/Tableau for dashboards and storytelling.
  • Documentation: Office 365 for BRDs and user stories.

• Can start ASAP.