Sr Analyst, Retail Analytics

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The Senior Data Analyst turns large, complex datasets into actionable business insights and automated reporting dashboards. This role collaborates with cross-functional teams to define core KPIs and guide strategic, data-driven decisions through identifying innovative solutions to optimize business performance and drive growth. Additionally, the position requires mentoring junior analysts and maintaining high standards for data quality. Ideal candidates have over five years of experience and advanced skills in SQL, Python, and data visualization tools like Tableau or Power BI.

1. Apply advanced data mining techniques to analyze large datasets, extract insights, and contribute to the development of business plans.
2. Lead team problem-solving discussions and exhibit innovative thinking, remaining open to change and feedback.
3. Effectively communicate analytical methodologies to non-technical audiences and be a champion of change management with stakeholders.
4. Lead the automation and enhancement of advanced reports and dashboards using tools like Tableau, Power BI, and statistical programming languages (R/Python), ensuring outputs are consistently aligned with business goals and decision-making processes at all levels.
5. Ensure all analyses, reports, and dashboards adhere to company policies, maintaining data accuracy, integrity, and security while complying with all relevant regulations.
6. Ensure all data processes, analyses, and outputs meet the highest standards of accuracy, integrity, and security, while consistently complying with company policies, industry standards, and regulations across all projects.
7. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
8. Ensure all activities are in compliance with rules, regulations, policies, and procedures
9. Complete other duties as assigned
10. Mentor junior analysts as needed.
11. Make effective presentations to internal and external top management officials as requested.

• Bachelor’s or Master’s degree in business analytics, computer science, or statistics required or equivalent combination of education and experience

• Minimum 5 years in (type of work) required or equivalent combination of education and experience

• Advanced proficiency in SQL and Python or R for data manipulation, statistical analysis, and automation.

• Deep experience and familiarity with cloud data platforms (Databricks preferred), ETL workflows, and large-scale, complex datasets.

• Mastery of data visualization tools, such as Tableau (preferred) or PowerBI.

• Expert-level Microsoft Office skills.

• Ability to coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met

• Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment

• Strong organizational skills with attention to detail

• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making

• Strong analytical and strategic thinking skills

• Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives

• Excellent customer service skills

• Ability to work in a complex, fast-paced environment demonstrating confidence with change and ambiguity

• Strong teamwork, conflict management, influencing, and negotiation skills

• Overnight travel required is up to 5%

• General office work requiring sitting or standing for long periods of time

• Able to lift up to 30 lbs