Sr. Application Engineer

Job summary:

The Sr. Engineer I, Application is responsible for supporting and enhancing ERP and business applications to meet operational and manufacturing business needs. This role works closely with business users, global IT teams, and vendors to analyze requirements, improve business processes, support digital transformation initiatives, and ensure stable application operations. The position requires strong business analysis capability together with technical knowledge in application support, system integration, reporting, and development.

Responsibilities:

1. Support daily operations, maintenance, and troubleshooting of ERP and business applications.
2. Work closely with users to understand business requirements and propose system improvements.
3. Analyze business processes and support digital transformation and process optimization initiatives.
4. Manage user access, master data, application configuration, and system documentation.
5. Coordinate with vendors and global IT teams for issue resolution, enhancement, and implementation activities.
6. Support application testing, UAT, deployment, and change management activities.
7. Support change management activities, including user communication, training, documentation, and user adoption.
8. Develop or support reports, dashboards, SQL queries, and data analysis.
9. Support integrations between ERP, MES, WMS, QMS, and other business systems.
10. Participate in IT projects and ensure alignment with corporate IT standards.
11. Provide user training and support continuous improvement initiatives.

Key Competencies specific to the role:

1. Strong project management and time management skills.
2. Excellent problem-solving and analytical skills.
3. Able to collaborate effectively with global IT teams and stakeholders.
4. Works independently with minimal supervision.
5. Proactive and eager to learn new technologies to support business and digital transformation.
6. Strong oral and written communication skills.
7. Highly customer-oriented with a service-minded approach.

Qualification:

1. Bachelor’s degree in information technology, Computer Science, Information Systems, Business Administration, or related field.
2. Minimum 7–10 years of experience in ERP systems, business applications, or IT application support roles.
3. Strong understanding of manufacturing business processes and business applications.
4. Experience with ERP systems and manufacturing-related applications such as MES, WMS, QMS, PLM, CRM, HRIS, or similar systems.
5. Experience in business analysis, requirement gathering, process improvement, and user support.
6. Background in software development, system integration, SQL, or reporting tools such as Power BI is preferred.
7. Good understanding of SDLC (Software Development Lifecycle), testing, change management, and project coordination.
8. Strong analytical, troubleshooting, communication, and stakeholder management skills.
9. Good command of English.
10. Manufacturing industry experience is strongly preferred.