Sr. Associate, Associate Relations

Summary:

• To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations.

General Responsibilities:

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

• Oversees day to day management of Associate Relations (AR) administration processes
• Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
• Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
• Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
• Analyzes data - case trends, AR-related monitoring, etc
• End to end handling of AR-related tasks
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding
• Serves as an AR partner to other stakeholders
• Conflict resolution and mediation

2. People Management, as applicable

• Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
• Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values

3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

4. All other job-related duties that may be assigned from time to time

Qualifications:

• College graduate or equivalent work experience

  • Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course

• 3 years working experience in related discipline, preferably with 1 year experience in supervisory role

• Skills Required:

  • Knowledge in Philippine labor laws and regulations
  • Strong case management experience
  • Project management and process improvement
  • Excellent oral and written communication skills, analytical skills, customer focus
  • Proficient in Google Workspace and Salesforce

• Amenable to work in a Mid Shift and Night Shift Schedule

• Amenable to work in Alabang