Sr. Associate- Billing

We have an exciting opportunity for you to join our team as Senior Associate - Billing. Reporting to the Manager - Billing, this full-time and permanent position is based in Mumbai (Vikhroli) and offers regional coverage, allowing you to make a significant impact to our department and its growth.

Key responsibilities:

• Accurate invoice generation Ensure prices, quantities, taxes, discounts, and billing periods are correct.
• Timely billing – Issue invoices on schedule to avoid cash-flow delays and customer complaints.
• Usage and charge validation – Verify billable usage or services before invoicing.
• Dispute and query resolution – Handle billing questions, adjustments, credits, and corrections promptly.
• Reconciliation & reporting – Reconcile billing with revenue, generate reports, and support audits.
• System maintenance – Use and maintain billing systems, ensuring data accuracy and integrity.
• Cross-functional coordination – Partner with Project Manager, Project Coordinator, and Service Delivery for resolving any dispute
• Invoice delivery – Send invoices via SAP, email, portal, or customer-preferred methods.
• Billing inquiries – Investigate discrepancies and explain charges clearly to customers.
• Root cause analysis – Identify recurring billing issues and implement preventive fixes.
• Audit support – Provide billing evidence, reconciliations, and documentation.
• Strong attention to detail and risk awareness
• Ability to document processes, maintain SOPs, and enforce governance standards
• Continuous-improvement mindset
• Strong analytical and problem-solving skills

Key requirements:

• Bachelor’s/master’s degree in commerce, Accounting, Business or a related field
• 2–3 years of experience in customer billing, accounts receivable, or revenue operations
• Experience in high-volume, complex billing environments (e.g., multi-product, multi-currency)
• Strong knowledge of end-to-end billing & credit note processing
• Hands-on experience with billing systems and ERPs (e.g., SAP, Oracle, NetSuite, Salesforce)
• Proficient in Microsoft Office suite (Advance Excel, Word & PPT)
• Excellent communication skills in English (reading, writing, and speaking).
• Strong knowledge of end-to-end billing & credit note processing

Company Benefits:

At our Vistra GSC office, we believe in putting our employees’ well-being first! We offer a hybrid working

arrangement.

Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!