Sr Associate - Implementation Specialist

Job Summary

The Sr. Associate - Implementation Specialist provides technical leadership and hands-on expertise across client implementations of apex portal and smartVM. The role owns the technical success of an implementation end to end - from requirement discovery and solution design through ERP integration, data mapping, testing and go-live.

The successful candidate combines strong technical depth in SaaS platforms, APIs, ETL and databases with the consulting presence to build trusted client relationships. Practical, hands-on experience applying AI tools within a delivery or implementation environment is mandatory for this role. This is also a mentoring role: you will guide junior team members and act as an escalation point for complex technical issues.

Key Responsibilities

Client Implementation Delivery

• Identify critical implementation requirements and build an implementation plan that delivers project milestones on time and to scope.

• Present technical overviews of apexportal and associated technical requirements to clients during implementation and upgrade planning.

• Manage the setup and configuration of the technical environment for hosted clients.

• Take end-to-end ownership of release and delivery activities, including cutover and post go-live stabilization.

  Solution Design Integration

• Design and develop workflows for apexportal functionality and present them to key stakeholders for sign-off.

• Assist clients in designing and building interfaces between their ERP systems and apexportal, and lead the testing of those integrations, including data reconciliation between the client ERP and apexportal.

• Develop and unit test baseline modules of the apexportal Solutions product.

• Apply AI tools and automation to accelerate delivery tasks such as data mapping, configuration, testing, documentation and issue diagnosis.

  Technical Leadership Support

• Serve as Subject Matter Expert and technical lead for client configurations and installations of apexportal and smartVM.

• Act as the escalation point for internal and external deployments, troubleshooting and diagnosing the root cause of software issues.

• Provide guidance, training and knowledge transfer to junior team members across both products.

• Partner with the Client Value and Audit teams to resolve client issues and support ongoing accounts.

  Process Improvement Reporting

• Design, implement and enhance high-impact business process improvement initiatives for client software implementations.

• Create and maintain mockups, BRDs, FRDs and wireframes using tools such as Visio, Excel, Microsoft Project, Adobe and Snagit.

• Provide recommendations to leadership on a regular and ad-hoc basis and prepare periodic status reporting for management.

  Required Skills and Experience

Candidates must demonstrate all of the following:

• AI experience - hands-on experience applying AI tools and technologies (for example AI-assisted development, automation, document or data extraction, or AI-supported analysis) to real delivery work. Candidates should be able to describe specific use cases and the outcome achieved.

• Implementation / ERP background - 4+ years in an implementation, technical consulting or professional services role, including exposure to ERP systems and their data structures.

• SaaS product understanding - solid understanding of SaaS architecture, multi-tenant delivery models, configuration-led implementations and the release cycles they operate on.

• APIs, ETL data warehousing - working knowledge of REST/SOAP APIs, ETL mapping and table design, and core data warehouse concepts.

• Database skills - hands-on experience with SQL Server, PostgreSQL or an equivalent relational database, including the ability to write and troubleshoot complex queries, stored procedures, views, indexes and jobs (2+ years).

• Communication - excellent written and verbal communication, with the confidence to present technical concepts to non-technical client stakeholders and executives.

• Delivery methodology - 4+ years delivering within Agile / Scrum SDLC environments.

  Location

Noida

Work Timings

5:30 PM to 2:30 AM (IST)

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