Sr Associate IT

Job highlights

• Maintaining and administering computer networks and related computing environments . Hands-on experience in networking,routing,and switching .

• Address user issues regarding hardware, software, and networking.

• Knowledge of system security and data backup/recovery

• Maintaining and administering computer networks and related computing environments

• Hands-on experience in networking, routing, and switching

• Thorough understanding of TCP/IP and networking concepts

• Troubleshoot network and wireless connectivity of corporate users

• Knowledge of application transport and network infrastructure protocols.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Manage printer and related issue.

• Manage hardware and software assets

• Handling Outlook and Mailbox related issues

• Assist users in connecting Video conferencing applications such as Zoom, Webex, Google Meet, MS Teams etc.

• Walk customers through installing applications and computer peripherals

• Ask targeted questions to diagnose problems

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting

• Test alternative pathways until you resolve an issue

• Customize desktop applications to meet user needs

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional

• Report customer feedback and potential product requests

• Help create technical documentation and manuals

Primary Responsibilities:

• Address user issues regarding hardware, software, and networking

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.