Sr. Associate : Network Engineer : CCNA : Max 5.5 LPA : Apply Now

Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of Network Engineering.

Summary:

Network Engineering Fixed Consumer Service Assurance encompasses the processes, policies, and technologies telecommunication providers use to continuously monitor and guarantee the quality of fixed-line services (e.g., broadband, IPTV, VoIP) delivered to end-users, proactively resolving faults before they disrupt the subscriber experience

• To Apply for above Network Engineering, WhatsApp 'Hi' @ 9519459922

• When Asked For The job Code, Type: Job Code # 131

Key Skills:

• Minimum 1 year of Network Engineering
• Experience in Telecom Industry
• Experience in Trouble Ticket Management & Escalation Handling
• CCNA certified
• Any Graduate

Key Responsibilities:

• Manage daily Consumer Service Assurance (Fixed) operations and ensure smooth service delivery.
• Monitor, track, assign, and resolve Trouble Tickets (TTs) within agreed SLAs.
• Handle customer and business escalations, ensuring timely resolution and customer satisfaction.
• Act as the Single Point of Contact (SPOC) for Consumer Fixed Trouble Ticket management.
• Monitor ticket ageing and proactively follow up until closure.
• Generate weekly and monthly operational, performance, and progress reports.
• Conduct quality checks and ensure adherence to service assurance standards.
• Develop, maintain, and update SOPs, Work Instructions (WI), Methods of Procedure (MoP), and process documentation.
• Train, certify, coach, and mentor service assurance teams and outsourcing partners.
• Participate in process design, workflow optimization, and operational improvement initiatives.
• Gather business requirements and support system enhancement projects.
• Perform User Acceptance Testing (UAT) and regression testing for telecom systems and applications.
• Coordinate with internal teams including Sales, Marketing, IT, Technology, and Customer Operations for issue resolution.
• Monitor SLA, KPI, productivity, and quality performance metrics.
• Support risk assessment, process compliance, and operational governance activities.
• Ensure achievement of customer experience, service quality, and business performance targets.