Sr. Associate SAP Analyst

Role Description:

The SAP Serialization Support Analyst is responsible for supporting, monitoring, and enhancing SAP serialization processes across manufacturing, distribution, and order-to-cash flows. This role ensures compliance with global regulatory requirements (DSCSA, EU FMD, etc.) and supports business continuity across plants and distribution networks.

The analyst serves as a functional and technical SME for SAP Serialization and TraceLink integration, ensuring stable system performance, regulatory compliance, and seamless data exchange between SAP and external serialization platforms.

Roles & Responsibilities:

• Provide Level 2/Level 3 support for SAP serialization (ATTP) integrated with TraceLink system incidents and service requests.

• Support SAP modules including:

• SAP ATTP (Advanced Track & Trace for Pharmaceuticals)

• SAP ECC / S/4HANA (SD, MM, LE, OTC integration)

• SAP ICH (Information Collaboration Hub), where applicable

• Monitor and troubleshoot:

  • IDocs
  • RFC connections
  • Web services
  • Background jobs
  • Batch processing failures

• Provide operational support for TraceLink serialization platform.

• Troubleshoot SAPTraceLink interface failures.

• Monitor outbound and inbound message flows between SAP and TraceLink.

• Support serial number provisioning, EPCIS message handling, and compliance reporting.

• Coordinate issue resolution involving third-party CMOs and external trade partners connected via TraceLink.

• Validate data consistency between SAP and TraceLink systems.

  • Support regulatory reporting submissions via SAP and/or TraceLink.
  • Support change control, transport documentation, and system validation activities.

• Participate in SIT, UAT, and regression testing cycles.

• Assist in production deployments and post-go-live stabilization.

Basic Qualifications and Experience:

• Bachelors degree in computer science or STEM majors and 3 to 6 years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM OR
• Diploma in computer science or STEM majors and 5 to 8 years of IT or years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM/SRM

Functional Skills:

Must-Have Skills:

• 8+ years of SAP experience, with 3+ years in SAP ATTP/Serialization.
• Hands-on experience with TraceLink integration and support.
• Strong understanding of EPCIS, serial number lifecycle management, aggregation, and commissioning/decommissioning processes.
• Experience supporting regulated pharmaceutical environments.
• Knowledge of global serialization compliance requirements (DSCSA, EU FMD, etc.).

Good-to-Have Skills:

• Good understanding of SAP SD and logistics process.
• Familiarity with Agile methodologies for software delivery and process improvement.

Professional Certifications:**

• SAP Certified Application Associate in SAP S/4 Hana Sales and Distribution
• Agile Certified Practitioner

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work effectively with cross-functional teams and stakeholders.
• Detail-oriented with a focus on accuracy and compliance.