Sr Associate - Service Desk ( SD1 )

Job highlights

• Collaborate with internal teams to resolve complex issues and enhance overall customer experience

• Manage and resolve customer complaints professionally and promptly.

• Provide exceptional customer service through various channels, including phone, email, and chat.

• Collaborate with internal teams to resolve complex issues and enhance overall customer experience.

• Develop and maintain knowledge of products and services to effectively support customers.

• Analyze customer feedback and suggest improvements to processes and procedures.

• Maintain accurate records of customer interactions and transactions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.