Sr. Associate - Software Engineer (walk-me)

Role & responsibilities

Digital Adoption & WalkMe

• Design, develop, and maintain WalkMe solutions (Smart Walk-Thrus, SmartTips, Launchers, onboarding flows).
• Configure targeting, segmentation, and personalization.
• Optimize adoption experiences across Digital Health applications.

Training & Enablement

• Develop role-based learning journeys and training content.
• Simplify complex workflows into effective in-app guidance.
• Apply instructional design and adult learning best practices.

Analytics & Optimization

• Monitor adoption, engagement, and completion metrics.
• Identify friction points and drive continuous improvement.
• Measure and report user adoption and training effectiveness.

Stakeholder Collaboration

• Partner with Product, IT, Engineering, and business teams.
• Gather requirements and translate user needs into adoption solutions.
• Support digital transformation and change initiatives.

Change Management

• Drive adoption strategies for product launches and enhancements.
• Reduce reliance on traditional training through digital guidance.
• Support communication and user engagement plans.

Preferred candidate profile

Required

• 37+ years in Digital Adoption, Training, Learning & Development, or Change Management.
• Hands-on experience with WalkMe or similar DAP platforms (Whatfix, Pendo).
• Strong instructional design and stakeholder management skills.
• Experience supporting enterprise applications (Salesforce, SAP, Workday, ServiceNow).

Preferred

• WalkMe certification (Builder I/II or higher).
• Knowledge of HTML, CSS, and basic JavaScript.
• Experience with analytics, change management frameworks (ADKAR/Prosci), LMS platforms, and regulated environments.

Key Competencies

• User-centric mindset
• Strong communication and collaboration skills
• Analytical and data-driven problem solving
• Ability to simplify complex processes
• Adaptability and continuous improvement focus

Success Measures

• Increased product adoption and engagement
• Reduced training and support effort
• Improved workflow completion rates
• Measurable business impact and user satisfaction