Sr Business Analyst

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Sr Business Analyst in Timisoara, Romania or Cape Town, South Africa you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

The purpose of the Sr Business Analyst is:

We are looking for a Sr Business Analyst with deep payments domain knowledge to support the evolution and optimization of our omni‑commerce payment solutions. In this role, you will act as a key link between Product Management, Engineering, Data, and Commercial teams, ensuring that payment capabilities are optimized for performance, scalability, and customer outcomes.

You will focus on analyzing payment flows across channels, identifying optimization opportunities (authorization, routing, conversion, cost), and translating complex business and technical requirements into clear, actionable specifications.

A typical day at ACI for a Sr Business Analyst is:

Requirements & Solution Definition

• Gather, document, and validate business, functional, and non‑functional requirements for payment capabilities

• Translate business needs into clear and actionable outcomes

• Work closely with the global sales teams, product teams and engineers to define scalable, compliant payment solutions

• Support impact analysis for new payment methods, schemes, regulations, or regional expansions

Omni‑Commerce Enablement

• Ensure consistency and alignment of payment experiences across online, mobile, POS, and API‑driven channels

• Analyze cross‑channel dependencies, customer journeys, and operational impacts

• Support merchants’ omni‑commerce use cases

Stakeholder Collaboration

• Act as a trusted partner to Product Managers, helping shape product roadmaps and priorities

• Collaborate with Engineering, UX, Operations, and Commercial teams to ensure shared understanding

• Support customer‑facing teams with product knowledge, documentation, and solution clarification

Compliance & Risk Awareness

• Incorporate regulatory, scheme, and compliance requirements (e.g., PCI DSS, PSD2, SCA) into analysis and requirements

• Understand fraud, risk, and dispute processes and their impact on payment optimization

Knowledge, Skills and Experience needed to succeed in this role:

• 4+ years of experience as a Business Analyst, preferably in payments, fintech, or commerce platforms

• Strong understanding of payment processing flows, including authorization, clearing, settlement, and reconciliation

• Experience with eCommerce and omni‑commerce environments

• Proven ability to work with complex systems and multiple stakeholders

• Strong analytical skills and comfort working with data, KPIs, and performance metrics

• Excellent documentation and communication skills

Core Capabilities:

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.

• Drives Results: consistently achieving results, even under tough circumstances.

• Customer Focus: building strong customer relationships and delivering customer-centric solutions.

• Cultivate Innovation: creating new and better ways for the organization to be successful.

• Collaborates: building partnerships and working collaboratively with others.

• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in Romania or South Africa on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition: 18706)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams

Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.