Sr. Client Service Manager

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Client Service Manager (Account Manager) is a pivotal role responsible for delivering high-quality, personalized, and exceptional service to customers. This role involves managing the day-to-day account needs of an assigned portfolio of clients, ranging from relatively straightforward to more complex accounts. Reporting directly to the Client Service Supervisor, the Service Manager plays a critical role in driving client satisfaction, retention, and growth while contributing to the overall success of Arthur J. Gallagher (AJG).

How you'll make an impact

• Serve as the primary point of contact for client customers, ensuring a seamless and high-touch client experience.
• Manage the renewal process end-to-end, delivering tailored insurance solutions that meet client needs in a timely and professional manner.
• Build, strengthen, and expand relationships with existing clients by providing bespoke, ongoing service and identifying opportunities for additional coverage.
• Actively contribute to client retention by delivering exceptional service and fostering trust and loyalty.
• Drive client growth by identifying and pursuing opportunities to cross-sell or upsell additional lines of coverage.
• Collaborate with internal teams to ensure the delivery of high-quality solutions that align with client expectations and AJG’s standards.
• Support a culture of performance excellence and continuous improvement within the team.

Key Contributions to Business Outcomes:

• Enhance client satisfaction and loyalty through exceptional service delivery.
• Contribute to client retention by addressing client needs proactively and effectively.
• Drive revenue growth by identifying opportunities to expand client relationships.
• Strengthen AJG’s value proposition by consistently delivering tailored, high-quality solutions

About You

Required:

• Bachelor's degree with 3+ years of client service and/or claims management experience, or a High School diploma/GED with 8+ years of client service and/or claims management experience.
• Proficiency in Microsoft Office.
• Appropriate P&C licensing as required.
• Prior insurance knowledge and experience managing client relationships.

Behaviors:

• Proficient in utilizing technology to enhance productivity and quality.
• Strong written and verbal communication skills.
• Comfortable engaging others in consultative discussions.
• Effectively manages and balances multiple, sometimes competing, priorities.
• Works independently in a self-directed manner.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)