Sr Client Services Specialist - Textile Testing & Compliance

Job highlights

• . General degree or equivalent,preferably in

• Demonstrated written,oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. . Must be able to identify problems and offer workable solutions. .

• Textile Technology / Textile Engineering. 8-10+ years of laboratory / testing experience in textile domain

• General degree or equivalent, preferably in Textile Technology / Textile Engineering

• 8-10+ years of laboratory / testing experience in textile domain

• Familiarity with government agencies and regulations as they apply.

• Working knowledge of Microsoft Office Suite.

• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.

• Must be able to identify problems and offer workable solutions.

• Organizes and coordinates assigned client account work in a timely and profitable manner.

• Ensures that assigned accounts are on track at all times providing regular updates to the client.

• Proactively obtains status updates for ongoing projects.

• Offers proactive solutions to the client when informing them of an issue.

• Provides quotes, organizes and processes samples for assigned client accounts.

• Coordinates work with the Operations team, QA and Business Support and other pertinent employees.

• Prepares client proposals, report, specifications, technical information, etc.

• Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.

• Participates in trade shows and technical conferences.

• Presents obtained knowledge and information to team/appropriate coworkers after event.

• Works with business support to bill clients in a timely, concise and profitable manner.

• Provides training to colleagues on programs and processes.

• Also provides technical support to in house employees as needed.

• Maintains up to date knowledge of regulations and product expertise and utilize that knowledge to develop new business with clients.

• Provide technical consultation to clients directly and/or through coordination with internal technical team.

• Keeps up to date with regulations and provide updates to clients.

• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

• Performs other duties as directed.

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