Sr. Cloud Support Engineer - TKGS/VKS

Summary: We are looking for a hands-on Kubernetes Platform Engineer to support and operate mission-critical Tanzu Kubernetes environments. The ideal candidate should have strong troubleshooting skills, production support experience, and the ability to manage Kubernetes platforms running on VMware infrastructure. This role requires ownership of incidents, platform availability, security compliance, and continuous operational improvements.

Education: Bachelor's degree in computer science, information technology, or a related field.

**Expereince:**Minimum of 4+ years of experience in TKGS administration.

**Certification:**CKA/ ITIL V4

Knowledge:

    - Assist in the setup and lifecycle management of Supervisor and Tanzu Kubernetes clusters.
    - Monitor and troubleshoot cluster components including control plane, worker nodes, pods, services, istio, nginx, ingress, volumes, and namespaces.
    - Ensure integration with vSphere features such as HA, DRS, vSAN, and NSX-T.
    - Maintain and update operational documentation, including SOPs and architecture diagrams.
    - Collaborate with infrastructure and DevOps teams to support hybrid workloads across containers and VMs.
    - Implement and maintain security configurations like RBAC, network policies, and resource quotas.
    - Use monitoring tools such as Prometheus, Grafana, and vSphere-native solutions to ensure cluster health.
    - Coordinate with VMware support for issue resolution and platform updates.
    - Log and manage incidents using ITSM tools.

Skills:

• Kubernetes, TKGS/VKS
• VMware vSphere, NSX-T, vSAN, DRS, HA
• Docker, Helm, ArgoCD, GitOps
• Prometheus, Grafana
• Fluent Bit, Fluentd
• Istio, nginx, ingress
• AVI Load Balancer
• MinIO Object Storage
• Linux & Windows Administration
• DNS, DHCP, NTP, LDAP
• Bash/Python Scripting
• RBAC, Network Policies, Resource Quotas
• ITSM, Incident Management, RCA, VA Remediation

Roles and Responsibilities

• Manage and support TKGS/VKS Kubernetes clusters.
• Perform cluster provisioning, upgrades, patching, and lifecycle management.
• Troubleshoot Kubernetes, networking, storage, and VMware-related issues.
• Support application deployments using Helm and ArgoCD.
• Monitor platform health using Prometheus and Grafana.
• Manage logging using Fluent Bit and Fluentd.
• Support Istio, AVI Load Balancer, nginx, ingress and MinIO environments.
• Participate in incident response, RCA preparation, and on-call support.
• Create and maintain SOPs, runbooks, and operational documentation.
• Collaborate with Infrastructure, Security, Application, and VMware support teams.