Sr. Collaboration Engineer

The Senior Collaboration Engineer is responsible for leading the design, implementation, and support of Cisco-based Collaboration solutions for Red River’s growing customer base nationwide. This role serves as the technical lead for customer deployments, partnering closely with Project Management and engineering teams to deliver high-quality solutions aligned with industry best practices. The Engineer will also develop repeatable implementation processes, provide technical expertise and mentorship, and collaborate with internal teams to support Red River’s collaboration, security, and networking infrastructure. This position offers significant opportunities for technical leadership, professional growth, and advancement.

• Lead the technical implementation of Cisco-based collaboration solutions for Red River customers nationwide.
• Design, deploy, configure, and support best-practice Collaboration solutions tailored to customer requirements.
• Serve as the technical lead during customer installations, working closely with Project Management and technical teams to ensure successful delivery.
• Provide hands-on implementation and troubleshooting support across Cisco Collaboration technologies and environments.
• Develop standardized, repeatable processes and best practices for the deployment and support of Collaboration solutions.
• Collaborate with internal engineering teams to maintain and improve Red River’s collaboration, security, and networking infrastructure.
• Provide technical guidance and mentorship to existing technical staff on Collaboration technologies and best practices.
• Partner with customers and internal stakeholders to understand technical requirements, resolve issues, and deliver high-quality solutions.
• Contribute to the continuous improvement of Red River’s Collaboration services, methodologies, and technical offerings.
• Identify opportunities to enhance customer solutions, operational efficiency, and overall service delivery.
• Stay current with Cisco Collaboration technologies, industry trends, and emerging best practices.

Expert Level Cisco Unified Communications skills with:

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection (CUC)
• Experience with UCCX and other ACD platforms
• Webex Calling (WxC)
• Webex Contact Center (WxCC)
• RedSky e911
• Cisco Unified Border Element (CUBE)
• Analog VG4XX/3XX
• Must be able to communicate clearly and effectively in both written and verbal form
• Motivated by challenges and has a strong sense of commitment to objectives
• Detail-oriented and organized with an inquisitive nature that is open to learning from all sources
• Ability to foster strong relationships at all levels
• Train lower-level engineers on best practices
• Maintain industry certifications as required

Minimum Education/Certification/Experience Requirements:

• Min 5 years related experience in a field role
• Equivalent Military training and experience
• Cisco Certified Internetwork Expert – Collaboration
• Understanding of Cisco network routing and switching protocols

Preferred Education/Certification/Experience:

• Cisco Partnership experience is highly desired
• Four-year BS in Computer Science or related field
• Ability to develop and use Python, Powershell, or other language scripts for use with Webex Calling APIs
• Experience with Ribbon SBCs

Other Desired Skills:

• Ability to oversee large phone deployments
• Interface with customer during deployment to ensure project is on schedule
• Manage subcontractors and other personnel in their job functions while on site
• Provide daily status and other reports as needed during deployments

Essential Elements (Mental; Physical; Equipment used):

This position requires the ability to run cable in network cabinets and lift up to 75 pounds.

Special Requirements:

Travel to regional customer sites as required to support Red River business initiatives. Travel up to 25% of the time to customer sites nationwide.

Equal Opportunity Employer
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