Sr. Collections Associate

Job Summary: Responsible for timely resolution of patient accounts. Duties include researching account balances, following up with collection calls to insurers and parents, reviewing claims with no response, resolving denied or underpaid claims, and filing appeals as necessary. Ensures all collection activity is accurately documented in the patient accounting system. Identifies payment and denial trends for resolution and works independently or as part of a project team. This role may involve hospital, professional, or home care claims and supports the CHOP mission through efficient revenue cycle management.

Required Qualifications:

• At least two (2) years of experience in billing, payment posting, operations, or related role.
• Knowledge of HIPAA compliance standards.
• Effective communication, interpersonal, analytical, and problem-solving skills.
• Excellent organizational and time management skills.
• Detail and results-oriented with high aptitude for math.
• Proficiency in Microsoft Excel and basic computer skills.
• Demonstrated customer service skills and ability to understand customer needs.
• Knowledge of claim submission requirements and healthcare revenue cycle systems.
• Experience with multiple computer applications and electronic health records.
• Must have 10-key by touch.

Preferred Qualifications:

• At least three (3) years of experience in billing, payment posting, operations, or related role.
• Knowledge of third-party reimbursement and physician/hospital billing.
• Experience with Epic systems.

Required Education:

• High School Diploma or GED.

Preferred Education:

• Bachelor's Degree.

Required Certifications & Licensure:

• Certified Medical Coder.

RightSourcing (a part of Magnit) expected pay package may vary and/or include certain benefits like: Stipends (for clinical traveler workers only), Medical, Dental, Vision, 401K