Sr Commercial Automation Engineer

Help make the world more hospitable

The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.

You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.

If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.

About the role

The commercial team at Mews runs a complex, multi-touch GTM motion. This role owns the infrastructure that makes it faster, smarter, and less reliant on manual effort. That means AI-powered pipelines, automated routing and enrichment, Gong-driven coaching tools, CPQ automation — systems that move ARR and that real people depend on every day.

You would own a named branch of the Net Value Added metric tree. Your systems have a number attached to them from day one.

What you'll be doing

• Own the full lifecycle of automation and AI-tooling initiatives in your team: from scoping through production release and iteration, accountable for adoption and KPI movement
• Build and ship LLM-powered agents, enrichment pipelines, and AI-assisted automations that commercial reps and BDRs interact with daily — designed for non-technical users, with observability built in from the start
• Own operational health of your domain’s live systems and manage vendor relationships (Gong, Clay, LeanData, ZoomInfo) including SLAs, incident escalation, and build-vs-buy decisions
• Support team members through code review and architecture coaching, and contribute reusable patterns that accelerate delivery across pods

What we're looking for

• 3+ years delivering production software with measurable commercial impact in a product-driven, high-growth environment
• Has shipped AI-powered pipelines or agents in a real operational context : enrichment, routing, summarization, or AI-assisted automation beyond prototypes
• Hands-on with LLM APIs, MCP integrations, and modern AI tooling (Claude, Cursor, Lovable, or equivalent) — AI Fluency Level 4 or equivalent engineering experience
• Comfortable owning live production systems end to end: incident response, observability, vendor management, and data integrity

AI Fluency Level 4: This role is AI-native. You will architect and ship production AI systems — LLM agents, enrichment pipelines, MCP integrations — that the commercial org depends on. You make engineering decisions about models and infrastructure, design prompting systems that work reliably without end-user intervention, and define where human oversight is non-negotiable. The measure of everything you build is whether a KPI moved.

Learn more about AI fluency levels at Mews: https://mews.fandom.com/wiki/AI\_Fluency\_Levels

Pay Transparency at Mews

Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.

What's in it for you?

Our success is powered by our incredible people, supported by benefits that help them thrive.

Global benefits

No matter where you're based, you'll enjoy:

• Unlimited paid holiday (yes, really)
• Participation in our company share program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
• A work from anywhere policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget to make your workspace your own and a monthly work-from-home allowance
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Local benefits

You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.