Sr. Coordinator, Bank Operations Levies and Garnishments

Overview
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Coordinator, Bank Operations Levies and Garnishments

Summary:

The Levies and Garnishments Senior Coordinator ensures the precise intake and processing of legal orders received through various channels, maintaining consistent operational excellence. This role manages legal orders—such as levies and garnishments—from start to finish, including intake, scanning, and digital filing. Additionally, the associate resolves complex cases, conducts quality checks, and communicates effectively with customers and external agencies.

Work Set up: Onsite. Back Office. Candidates must be amenable to a night shift schedule.

General Responsibilities:

• Manage, sort, and prepare incoming legal orders for uploading to legal module system
• Monitor and manage the special processing mailbox, CSC management system and Omnibus.
• Partner with Levies & Garnishment Processors to escalate, identify trends and track volume
• Utilizes problem solving skills to resolve unidentified legal orders and identify process improvements
• Ability to handle other duties as assigned by management and work in a fast-paced environment

Basic Qualifications:

• Two (2) years college level education or equivalent work experience
• At least two (2) years experience in a call center environment or any equivalent work experience
• At least one (1) year of experience using Microsoft Office or Google Suite
• Strong communication and problem solving skills
• Excellent organizational skills, time management skills, and attention to detail is a must

Preferred Qualifications:

• At least 2 years of customer service or banking experience
• Experience in deposit operations , bank account servicing ,ACH , Tax Levies/ Liens , Paralegal ,  legal orders, payment operations, account restraints or back office financial services is preferred
• Experience in U.S. banking processes is an advantage

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).