MeaeCare, Inc.

Position Summary
The Sr. Coordinator, Provider Credentialing &amp; Retinal Program Operations is a salaried exempt individual contributor responsible for coordinating provider and technician credentialing, onboarding, lifecycle administration, training, equipment support, and day-to-day administrative activities associated with MeaeCare's retinal imaging programs. This role serves as a central coordination point across Operations, Clinical, HR, IT, providers, field technicians, retinal image graders, and external partners. The position ensures that providers and technicians are appropriately credentialed, activated, trained, equipped, and supported to perform retinal imaging services. While not a formal people manager, this role provides day-to-day direction, prioritization, and work assignment oversight for Operations Specialists and support staff.
Key Responsibilities
Provider Credentialing &amp; Lifecycle Administration
· Coordinate provider onboarding and activation workflows in partnership with HR and Operations, including contract coordination and tracking, system setup and access, credentialing system administration, CRM/ticketing updates, and stakeholder coordination.
· Maintain provider records, credentials, licenses, certifications, contracts, and related documentation.
· Track credentialing status and ensure timely completion of outstanding requirements.
· Identify gaps in provider documentation, contracts, credentials, or compliance requirements and drive resolution.
· Coordinate provider offboarding and related system access changes as needed.
· Maintain accurate provider lifecycle records and status reporting.
· Support ongoing provider engagement and operational communications.
Technician Lifecycle &amp; Credentialing Support
· Coordinate technician onboarding, activation, and training workflows.
· Communicate with HR regarding technician lifecycle processes, including system access provisioning, deactivation, and offboarding.
· Maintain technician records and required documentation.
· Track outstanding technician requirements and conduct structured follow-up.
· Coordinate technician training and activation requirements.
· Act as a liaison between field technicians and internal teams for issue resolution.
Retinal Image Program Administration
· Coordinate the administrative workflow supporting MeaeCare's retinal imaging programs.
· Support provider, technician, and retinal image grader activation and readiness.
· Coordinate retinal image grader training and required compliance activities.
· Maintain training records and follow up on outstanding requirements.
· Monitor retinal program workflow issues and coordinate resolution with Operations, Clinical, and IT.
· Support ungradable image workflow coordination and escalation to appropriate clinical resources.
· Maintain program documentation, operational trackers, and status reporting.
· Coordinate communications related to retinal imaging workflows, system requirements, and operational changes.
Equipment &amp; Technology Coordination
· Coordinate equipment logistics supporting retinal imaging and field operations, including shipment, tracking, deployment, retrieval, and equipment-status documentation.
· Coordinate resolution of device, equipment, and system issues affecting providers and technicians.
· Manage and track operational system workflows, including Jira tickets and CRM updates.
· Manage shared operational inboxes and respond to system-related inquiries.
· Coordinate with IT and internal teams to resolve operational technology issues.
Training &amp; Compliance Administration
· Coordinate required training for providers, technicians, and retinal image graders.
· Maintain training schedules, completion records, certifications, and supporting documentation.
· Follow up on outstanding training and compliance requirements.
· Coordinate provider and technician platform training and ongoing education.
· Support audit readiness by maintaining accurate credentialing, training, and program documentation.
· Assist with compliance-related communications and documentation requests.
Workflow Leadership &amp; Operations Coordination
· Assign, prioritize, and monitor work for Operations Specialists and support staff.
· Ensure adherence to service level expectations (SLAs) and turnaround times.
· Establish, document, and maintain standard operating procedures (SOPs).
· Identify process inefficiencies and implement workflow improvements.
· Provide real-time direction and guidance on task execution without formal supervisory authority.
· Monitor outstanding provider, technician, credentialing, equipment, and retinal program activities.
Project &amp; Cross-Functional Support
· Support operational initiatives and process improvement projects led by leadership.
· Partner cross-functionally with Operations, Clinical, HR, IT, and external providers to implement new workflows, tools, or programs.
· Support implementation of new retinal imaging technologies, workflows, and operational processes.
· Assist with internal initiatives as assigned.
Qualifications Required
· 4+ years of experience in healthcare operations, provider operations, credentialing, or field-based healthcare service environments.
· Experience managing multi-step operational workflows across systems and teams.
· Strong organizational, prioritization, and process management skills.
· Experience with CRM systems, ticketing tools such as Jira, credentialing systems, and HRIS platforms such as Gusto.
· Ability to operate independently and make decisions in a fast-paced environment.
· Strong attention to detail and data accuracy.
Preferred
· Experience supporting Medicare, Medicaid, or health plan operations.
· Experience with provider credentialing, licensing, onboarding, or lifecycle administration.
· Familiarity with retinal imaging, diabetic eye screening, medical devices, or other point-of-care clinical programs.
· Experience supporting distributed or field-based healthcare workforces.
· Experience coordinating clinical technology, equipment, or vendor programs.
· Experience coordinating healthcare training programs.
Key Competencies
· Provider credentialing and lifecycle administration
· Retinal imaging program coordination
· Training and compliance administration
· Equipment and technology coordination
· End-to-end operational ownership
· Workflow leadership without direct authority
· Cross-functional coordination
· Process improvement and problem-solving
· High attention to detail and data accuracy
· Strong communication and follow-through
Pay: From $70,304.00 per year
Benefits:
<ul>
<li>Dental insurance</li>
<li>Free parking</li>
<li>Health insurance</li>
<li>Parental leave</li>
<li>Vision insurance</li>
</ul>
Work Location: In person

Sr. Coordinator, Provider Credentialing & Retinal Program Operations

Sr. Coordinator, Provider Credentialing & Retinal Program Operations

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