Sr Credit & Collections Representative

Senior Credit & Collections Representative

The Credit and Collections Representative supports healthy cash flow and customer relationships by administering commercial credit and collections for Yamazen Inc. The role proactively identifies issues and takes action to maximize the efficiency and effectiveness of credit and collections management while continuously improving existing management practices. Working with customers and internal teams, this position evaluates risk, manages receivables, resolves complex account issues and drives timely payment.

Key Responsibilities

• Manage an assigned accounts receivable portfolio: review aging, prioritize risk, contact customers, secure and track payment commitments, document activity, and drive balances to timely resolution.

• Evaluate customer credit using applications, references, credit reports, payment history, and available financial information; recommend limits, terms, holds, releases, and other risk controls within established authority.

• Investigate and resolve billing disputes, deductions, short payments, unapplied cash, payment-application issues, and invoice or account discrepancies; coordinate root-cause correction with customers and internal teams.

• Monitor exposure, delinquency trends, promises to pay, and high-risk accounts; prepare aging and collection reports, escalate material risks, and recommend bad-debt, agency, legal, or other action for approval.

• Proactively identify process, system, and control issues; implement improvements, standardize workflows, maintain accurate records and procedures, and support policy and internal-control compliance.

• Serve as a senior resource by providing guidance and training, supporting audits and special projects, and maintaining professional customer relationships while protecting company interests.

• High school diploma or equivalent; equivalent relevant education and experience may be considered.

• Associate or bachelor's degree in Accounting, Finance, or Business; distribution or manufacturing, advanced Excel, INFOR, credit-reporting tools, or professional credit certification experience is preferred

• Five or more years of business-to-business credit, collections, accounts receivable, or related experience with complex or high-value accounts.

• Commercial credit, collections, aging, cash application, billing, deductions, ERP/accounting systems, and Microsoft Excel and Outlook.

• Proactive judgment, analysis, negotiation, communication, accuracy, organization, and problem-solving; protects confidential information and resolves escalated issues independently.

Compensation and Benefits:

The estimated base pay for the position is typically between $28.85 - $33.66 (60-70k)

The actual base pay for the position may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.

In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary and semi-annual bonus opportunities.  Employee benefits include COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!

Time off: Vacation / Personal sick days / Company paid holidays

Misc:  Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.

No phone calls please.

Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.