Sr. CRM Executive

Job Title: CRM Executive
Department: Customer Relationship Management
Experience: 1–3 Years
Location: RING ROAD SURAT

Job Responsibilities:

• Manage and maintain customer data in the CRM system.
• Handle customer queries, follow-ups, and requests.
• Maintain regular communication with existing customers.
• Coordinate with sales, accounts, and other departments.
• Track leads, enquiries, orders, and customer follow-ups.
• Prepare daily/weekly/monthly CRM reports.
• Update customer information and ensure data accuracy.
• Handle customer feedback and coordinate for timely resolution.
• Build and maintain good relationships with customers.
• Follow up with customers regarding payments, orders, delivery, or services.

Required Skills:

• Good communication and interpersonal skills.
• Basic knowledge of CRM software and MS Excel.
• Good follow-up and coordination skills.
• Ability to maintain accurate records.
• Problem-solving and customer-handling skills.
• Hindi/English/Gujarati communication can be an advantage.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person