Sr. CRM Executive

Key Responsibilities

1. Doctor Relationship Management

• Manage a portfolio of doctors assigned to you.
• Build strong and regular relationships with doctors through calls, WhatsApp and other channels.
• Understand doctors' requirements, concerns and feedback.
• Act as the primary point of contact for doctors.

2. Doctor Activation

• Ensure newly onboarded doctors complete their profiles.
• Help doctors understand Vaidyiq's consultation, prescription and medicine-ordering workflows.
• Encourage doctors to conduct their first consultation and place their first medicine order.
• Track inactive doctors and proactively re-engage them.

3. Revenue & Medicine Ordering

• Drive medicine orders from active doctors.
• Educate doctors about Vaidyiq's medicine catalogue, availability, margins and ordering process.
• Encourage doctors to prescribe/order medicines through Vaidyiq.
• Identify opportunities to increase order frequency and average order value.

4. Consultation Growth

• Encourage doctors to conduct consultations through Vaidyiq.
• Help doctors optimise their digital profiles.
• Track consultation activity and follow up with doctors who are not receiving or conducting consultations.
• Communicate relevant campaigns, patient leads and platform initiatives.

5. CRM Management

• Maintain accurate doctor information and interaction history in the CRM.
• Record every important call, follow-up, commitment and issue.
• Maintain follow-up schedules and ensure no doctor is missed.
• Maintain proper pipeline/status of assigned doctors.

6. Retention & Re-engagement

• Identify doctors whose activity has declined.
• Run structured reactivation campaigns.
• Understand reasons for inactivity and resolve issues wherever possible.
• Build long-term doctor engagement with Vaidyiq.

7. Feedback & Escalations

• Collect feedback regarding the Vaidyiq platform, products, consultations and operations.
• Coordinate with internal teams to resolve doctor issues.
• Escalate recurring product/technology/operational issues to the appropriate team.

Pay: ₹15,000.00 - ₹28,000.00 per month

Work Location: In person