Sr. Customer Experience Manager (US)

For our client, we are seeking a Sr. Customer Experience Manager (US) to join the team of a leader in the Technical Services space.

This role will own customer experience research and measurement efforts, translating quantitative and qualitative insights into practical actions that improve stakeholder interactions. The position will partner cross-functionally to influence decision-making, strengthen customer outcomes, and address complex issues with a data-driven lens.

The manager will also coach others on best practices, apply advanced analytical skills, and help ensure customer experience work supports both strategic priorities and day-to-day execution.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $113,000 – $126,000 annually

Responsibilities

• Influence team members to adopt different perspectives and address objections
• Oversee quantitative and qualitative research projects, providing direction and coaching
• Resolve complex issues through in-depth data evaluation
• Integrate best practices across disciplines and apply advanced technical skills
• Ensure the quality and effectiveness of customer interactions for stakeholders

Qualifications

• 7 years of hands-on experience in marketing research and customer experience measurement
• Proven ability to influence business objectives to enhance customer experience
• Strong analytical skills with a data-driven approach
• Capability to apply insights to both strategic and operational challenges
• Expertise in Excel, PowerPoint, and Power BI
• Bachelor's degree in business, mathematics, or sciences

Benefits

• Benefits start on Day 1
• Retirement plan matching
• Flexible paid time off
• Wellness support programs
• Parental and caregiver leaves
• Fertility and adoption support
• Continuous development support programs
• Employee assistance programs
• Commitment to allyship and inclusion
• Employee recognition programs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.