S
Shri Balaji Incense Industries
Sr. Customer relationship Manager
Skills
Customer SupportProcess Improvement
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹150,000 – ₹225,000 / year
Location:
Jatni, Odisha, India
Work mode:
Onsite
Published on:
27 August 2026
What they need
Roles and Responsibilities
- Manage customer relationships to drive retention, satisfaction, and growth through effective communication, issue resolution, and proactive engagement.
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance overall customer experience.
- Develop strong understanding of clients' needs and goals to deliver tailored solutions that meet their expectations.
- Analyze data to measure performance metrics such as CSAT, NPS, and churn rate to optimize customer support strategies.
- Ensure seamless handovers between departments by maintaining accurate records of client interactions.
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