Sr. Customer Service Executive

Sr. Customer Service Executive – International Voice Process

Job Location: Mumbai, Maharashtra
Job Type: Full-Time
Experience Required: Minimum 6 months in an International Voice Process
Salary: Up to ₹4,00,000 per annum
In-Hand Salary: Approximately ₹27,000 per month
Additional Benefits: Night Shift Allowance up to ₹3,000
Joining: Immediate Joiners Preferred

Job Description

We are hiring experienced and customer-focused Senior Customer Service Executives for an International Voice Process in Mumbai. We are looking for candidates with excellent communication skills, a customer-first approach, and the ability to handle international customer queries professionally.

If you have at least 6 months of experience in an international voice process and are looking for your next career opportunity, we encourage you to apply.

Key Responsibilities

• Handle inbound and/or outbound international customer calls as per process requirements.
• Understand customer concerns and provide accurate, timely, and effective solutions.
• Maintain professional communication and high standards of call quality.
• Record customer interactions, queries, and resolutions accurately in the system.
• Follow company policies, process guidelines, and quality assurance standards.
• Ensure customer satisfaction through effective communication and problem-solving.
• Meet process-specific performance, productivity, and quality targets.

Eligibility Criteria

• Minimum 6 months of experience in an International Voice Process.
• Graduates and undergraduates are eligible to apply.
• Good verbal communication skills in English.
• Strong listening, problem-solving, and customer-handling skills.
• Ability to work in night shifts.
• Immediate joiners are preferred.

Salary and Benefits

• Salary up to ₹4 LPA.
• Approximate monthly in-hand salary of ₹27,000, subject to the salary structure and applicable deductions.
• Night shift allowance up to ₹3,000.
• 5 working days per week.
• 2 rotational week-offs.
• Cab facility available.
• Opportunity to work in an international customer service environment.

Work Schedule

• Working Days: 5 days a week
• Week-Offs: 2 rotational week-offs
• Shift: Night shift
• Location: Mumbai, Maharashtra
• Joining: Immediate joiners preferred

How to Apply

Interested candidates can share their updated resume using the contact details below.

Email: [email protected]

WhatsApp: https://wa.me/917219159433

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Apply now and take the next step in your customer service career.

Pay: ₹350,000.00 - ₹400,000.00 per year

Work Location: In person