Sr. Customer Service Executive - Collections

Broad outline of the Role

Operational role responsible for Collections.

Minimum Qualifications & Experience Graduate in accounting or finance 8-10 years of relevant experience

Other Knowledge & Skills Basic accounting procedures, fair knowledge of Excel, Outlook

Key Responsibilities Maintain customer accounts and ensure collections as per the due date Ensure achievement of collection targets and reduce outstanding collections and debt bucket. Track payments, TDS Collections, RFP based customers, PSU and Enterprise accounts, reconcile processed payments. Analyse accounts Ensure that no accounts get into PDD or higher buckets above 90 days.

Required Skills

• collections
• collections management
• account reconciliation
• escalation management
• ticket management
• accounting