Sr. Customer Service Executive- Customer Service Operations - Network

Responsible for Fiber deployment/Construction and last miles/FTTH connectivity

Acceptance Testing, First Time Right approach.

Adhere work as per customer Construction specifications and timely

Approval of devations from customer to avoid any penalties.MIS Reports as desired by management at Circles & Corporate level
Daily Progress Report of Rollout project
Preparing weekly review PPT
PR/PO Tracking
Coordinating with Field resources region wise on a regular basis for smooth running of project
Preparing MIS report Daily, Monthly & Weekly basis
Material Reconciliation
Meetings and Online calls management

Knowledge of FF1 app and AW app and google earth is mandatory