Sr. Customer Service Manager

Senior Customer Service Manager

Summary:

A global food company and market leader is seeking a Senior Customer Service Manager to lead customer service operations, manage key customer relationships, and drive inventory, forecasting, and order fulfillment performance. This role partners closely with Sales, Supply Chain, Planning, and Logistics teams to ensure exceptional service levels and on-time delivery.

Key Responsibilities:

• Manage relationships with key customer accounts and serve as the primary point of contact
• Oversee customer inventory levels, replenishment programs, and inventory optimization initiatives
• Partner with customers and Sales teams to improve demand forecasting and forecast accuracy
• Lead monthly forecast reviews and communicate demand changes across the business
• Manage the end-to-end order fulfillment process from order entry through delivery
• Monitor open orders, resolve service issues, and communicate supply risks proactively
• Track and report key metrics including fill rate, on-time delivery, forecast accuracy, inventory turns, and order cycle time
• Collaborate cross-functionally with Supply Chain, Production Planning, Procurement, Logistics, Finance, and Sales teams

Qualifications:

• 5+ years of experience in customer service and supply chain operations
• Food manufacturing or CPG industry experience required
• Strong knowledge of forecasting, inventory management, and customer collaboration
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or JDE
• Advanced Excel, analytical, communication, and problem-solving skills

Benefits:

• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Competitive PTO

If you are interested in the Senior Customer Service Manager position, please don't hesitate to apply!