Sr. Customer Service Representative

Responsibilities:

Assist embarking/disembarking wheelchair passengers and personal effects from aircraftthrough the port facility to the parking facility.

Assist embarking/disembarking wheelchair passengers and personal effects from the parkingfacility through the port facility to the aircraft.

Assist wheelchair passengers’ transfers, including infield terminal.

Attend to wheelchair carry-on/carry-off/stretcher passengers, personal effects, and anypassenger requiring assistance.

Assess passengers' needs and abilities to make use of the correct mobility equipment.

Carry and operate a radio/device as required.

Assist wheelchair passengers with personal effects as required; this does not includechecked baggage. Porters may be used to assist with baggage.

Monitor special needs passengers and personal effects in airports, Airline lounges, customercare centers, shopping areas, etc.

Fill out passenger log sheets in a comprehensive and accurate manner.

Qualifications:

Candidates must possess a minimum of a High School Diploma or GED equivalent.

Flexibility to do shifts for 24/7 operation. Able to work irregular work hours in the earlymornings, evenings, overnights, weekends, and statutory holidays.

Have excellent communication skills, able to work with peers and customers by building solidrelationships.

Minimum of 18 years old.

Canadian citizen, permanent resident or valid work permit.

Ability to obtain and maintain an Airport Restricted Area Identification Card.

Must be able to demonstrate leadership skills and be a strong team player.

Customer service oriented, well organized and have excellent time management skills.

Able to work within strict timelines and multi-task in a fast-paced environment while ensuringsafety always.

English Proficient, reading and writing ability to speak other languages is an asset.

Ability to frequently push, pull, and lift wheelchairs and wheelchair-bound passengers.

Ability to

lift to 70 lbs.

Completion of in-class and online training modules is mandatory.

Pay: $18.25 per hour

Expected hours: 15.0 – 32.0 per week

Work Location: In person