Sr. Customer Success Executive

For our client, we are seeking a Sr. Customer Success Executive to join the team of a leader in the Hospitals & Medical Centers space.

This role will serve as a trusted partner to healthcare organizations, helping high-value clients realize the full value of the organization's offerings. The position combines relationship management, onboarding, adoption, and account growth in a fast-paced environment where collaboration and customer advocacy are essential. The right candidate will work closely with client stakeholders and internal teams to deliver a seamless experience and measurable outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Manage and nurture relationships with key stakeholders in healthcare organizations
• Serve as the primary contact for high-value clients and address their needs professionally
• Lead the onboarding process for new customers and ensure seamless implementation
• Drive product adoption and help clients achieve their objectives
• Develop customer success plans aligned with client goals and track KPIs
• Analyze customer data to provide actionable insights and drive outcomes
• Advocate for the customer while staying updated on industry trends

Qualifications

• 5+ years in customer success or account management; SaaS experience preferred
• Strong project management skills and cross-functional collaboration
• Exceptional written and verbal communication abilities
• Proven record of building trust across various stakeholder levels
• Ability to identify and solve customer-related issues quickly
• Tech-savvy with strong analytical capabilities
• Experience in growing annual account spend over time

Benefits

• Competitive health benefits covering 99% of employee and 85% of dependent premiums
• Flexible time off to ensure work-life balance
• Wellness programs available to support employee health
• Access to discounted perks and benefits
• 401(k) plan with company equity options

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.