Sr. Customer Success Manager

For our client, we are seeking a Sr. Customer Success Manager to join the team of a leader in the Information Technology space. This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $166,000 annually

Responsibilities

• Manage customer relationships through proactive communication and expectation management
• Cultivate relationships with key stakeholder groups within customer organizations
• Build advocacy among customer champions to articulate the company’s value
• Oversee the entire customer adoption journey, ensuring resource engagement at every lifecycle stage
• Ensure customers are aware of the company products and updates relevant to their needs
• Drive customer metrics and track health data to inform strategy and risk management
• Collaborate with sales and cross-functional teams to identify upsell opportunities

Qualifications

• 4+ years' experience in Customer Success or related fields
• Expertise in managing large-scale transformational programs
• Ability to analyze customer usage data and KPIs
• Experience with marketing automation and digital transformation technologies
• Strong program management skills across cross-functional teams
• Exceptional communication and presentation skills at all organizational levels
• Bachelor’s degree or equivalent experience, PMP certification a plus

Benefits

• 401k plan with 100% vested company contributions
• Flexible paid time off and holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.