Sr Customer Success Manager

Job Summary

Position title: Senior Customer Success Manager; Experience: 7+ years; Location: Noida; Mode: Hybrid; Notice period: Immediate joiner - 15 days; Job Type: Full time.

Key Skills

• Customer Success
• Account Management
• SaaS
• Customer Retention
• Account Growth
• Customer Adoption
• Business Reviews
• Churn Reduction
• Client Handling
• Team Leadership
• Cross-functional Collaboration
• Executive Communication

Responsibilities

• Build strong customer relationships to drive retention, loyalty, and growth.
• Act as a trusted advisor, understanding customer goals and providing strategic guidance.
• Own customer engagement, adoption, and account strategy throughout the customer lifecycle.
• Develop and present quarterly business reviews with relevant performance scorecards.
• Monitor account health, product usage, and customer satisfaction.
• Partner with Sales to drive account growth and retention.
• Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams.
• Collaborate with cross-functional teams to achieve customer and business objectives.

Required Qualifications

• 7+ years of experience in SaaS, including team management experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Advanced proficiency in MS Excel and PowerPoint.
• Basic understanding of software integrations.
• Ability to work effectively under pressure in a fast-paced startup environment.

Preferred Qualifications

• Experience in client handling and account management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.