Sr Customer Success/ Parent Support

Minimum Experience: 4 Years

Education industry preferred

We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students.

Our clientele consists of parents of students from India and abroad who study with us. Key duties of this role include:

• Collection of fee Payment
• Upselling coursers ( 3rd language ).
• Collaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School.
• Utilizing Zoho and other automation tools to establish high-performance support systems for error-free student on-boarding.
• Working closely with the Content and Training Team to create and execute training modules for parents and students orientation.
• Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad.
• Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs.
• Preparing reports and documents as required periodically.
• Performing any other duties and responsibilities assigned as needed.

Qualifications:

Minimum Requirements:

• Experience managing a team of customer support professionals across India. International experience is a plus.
• Expertise in all aspects of customer support, coupled with a drive to achieve business goals.
• Proficiency in using Zoho One and other relevant tools is advantageous.
• Ability to collaborate with cross-functional teams.
• Proven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations.

Personal Attributes:

• Highly motivated and committed to taking ownership and demonstrating passion for the role
• Excellent interpersonal and communication skills
• Strong analytical skills and proficiency with systems
• Outstanding management skills when working with virtual teams
• Superb problem-solving abilities and communication skills
• Empathy and a customer-centric mindset focused on student success
• Certification in communication, persuasion, storytelling, or similar fields is an added advantage.