Sr. Customer Support Executive

Job Title: Customer Support Executive

Company: Vibecrafts
Location: Sector 8, Noida
Salary: Up to ₹30,000 in-hand per month
EXPERIENCE: 3-5 YEARS

Job Summary:
Vibecrafts is looking for a customer-focused Customer Support Executive to handle customer queries and provide timely support across calls, WhatsApp, email, and other communication channels.

Key Responsibilities:

• Handle customer queries regarding orders, products, delivery, returns, and complaints.
• Track orders and coordinate with dispatch/logistics teams.
• Maintain accurate customer and order information.
• Follow up with internal teams to resolve customer issues.
• Ensure a positive customer experience and timely resolution.

Requirements:

• Basic English communication skills and good Hindi communication skills.
• Freshers can apply; customer service experience is an advantage.
• Basic computer knowledge and ability to use email/WhatsApp.
• Good communication, patience, and problem-solving skills.
• Candidates who can join immediately are preferred.

Job Location: Sector 8, Noida
Salary: Up to ₹30,000 in-hand/month, depending on experience and skills.

Pay: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Application Question(s):

• HOW MUCH EXPERIENCE DO YOU HAVE IN SENIOR CUSTOMER SUPPORT?
• ARE U OKAY WITH SALARY UPTO 30K INHAND ?
• WHATS YOUR LAST INHAND ?
• ARE U OKAY WITH NOIDA SECTOR 8?,6 DAYS WORKING,DAY SHIFT?
• ARE YOU MARRIED WITH CHILDREN? AND WHATS YOUR AGE?

Work Location: In person